Shipping & Returns

Returns are accepted within 14 days of delivery for most items, in accordance with UK law. Custom-made furniture and clearance items are non-returnable.

Items must be returned in their original condition and packaging. Please note that any item not in its original condition, damaged, or missing parts for reasons not due to our error may only be partially refunded, or not at all.

• Contact customer service to initiate a return within 14 days of delivery.
• Obtain a return authorization number (RMA) from us.
• Ship the item back using the provided shipping label.

Return shipping is free for defective or incorrect items. For other returns, customers are responsible for shipping costs.

• If you cancel your order within the 14-day cooling-off period, you are entitled to a full refund, except the cost of standard delivery.
• Refunds will be processed within 14 days of receiving the returned item or proof that the item has been sent back, whichever is sooner.
• Refunds will be credited to the original method of payment.

To exchange an item, follow the return process and place a new order for the desired item.

• Under the Consumer Rights Act 2015, if goods are faulty, you have a right to a repair, replacement, or a full refund if the fault is discovered within 30 days of purchase.
• If you receive a faulty item, please contact customer service as soon as possible. To expedite the process, send us proof of the fault, such as photographs or videos, within 7 days of delivery. This will help us assess the issue and provide a quicker resolution.