At Joline & Flo Ltd, we are committed to ensuring customer satisfaction and offering high-quality products and services. We understand that sometimes a product may not meet expectations, however, to maintain a fair and efficient service, we have established the following guidelines regarding returns and refunds.
LGPD Privacy Policy
Privacy Policy
Last updated: July 21, 2024
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the TermsFeed Privacy Policy Generator.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
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Account means a unique account created for You to access our Service or parts of our Service.
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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Joline & Flo, 167-169 Great Portland Street, London.
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Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
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Country refers to: United Kingdom
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Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
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Personal Data is any information that relates to an identified or identifiable individual.
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Service refers to the Website.
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Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
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Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
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Website refers to Joline & Flo, accessible from https://jolineandflo.co.uk
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
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Email address
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First name and last name
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Phone number
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Address, State, Province, ZIP/Postal code, City
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Usage Data
Access account information
Email format: example@mailserver.domain
Edit account information
Email format: example@mailserver.domain
Show all requests
Email format: example@mailserver.domain
Delete account information
Email format: example@mailserver.domain
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.
We use both Session and Persistent Cookies for the purposes set out below:
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Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
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Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
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Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
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To provide and maintain our Service, including to monitor the usage of our Service.
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To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
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For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
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To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
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To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
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To manage Your requests: To attend and manage Your requests to Us.
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For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
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For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
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By email: moldovanuflorina33@gmail.com
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By visiting this page on our website: https://jolineandflo.co.uk
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By phone number: 07377255108
Return Policy
- Customers may return products within 14 days of receiving the order for a full refund, as long as the products are in their unused, resaleable condition and in the original packaging
- Returns are accepted for items that are not marked as bespoke, made to order.
- If you simply change your mind about your purchase, you have the right to return the product under the 14-day cooling-off period. However, in this scenario, a £15 return fee will be deducted.
- If a customer returns products three or more times due to dissatisfaction (e.g., change of mind or not liking the product), we reserve the right to decline future orders from that customer. However, depending on the customer's profile and spending behavior, we may reassess this decision on a case-by-case basis.
- This measure is in place to prevent abuse of our return and refund policy and ensure a fair experience for all customers. We understand that people may change their minds, but excessive returns due to dissatisfaction can create an imbalance in our system.
- If the product is faulty or damaged, we will process your return without any charges and offer you a full refund but you need to send us proofs as soon as the product arrives, not later than the first day. We will also cover any associated return shipping costs in line with the UK Consumer Rights Act 2015.
Bespoke, made-to-order, or personalized products are non-returnable.
Please be sure of your purchase before confirming the order for these types of items.
For items marked as pre-order, returns are subject to a £45 transport fee, regardless of the reason for return, unless the product is faulty or damaged.
- While we strive to maintain accurate and up-to-date inventory, there may be instances where products are unavailable due to discrepancies in stock levels. We update our inventory regularly; however, due to the way we collaborate with our suppliers, we may not always have real-time visibility of stock availability.
- In the rare event that an order is canceled because the product is out of stock or unavailable, we will notify you as soon as possible (we aim for 24 hours during working days) and issue a full refund for the transaction.
- The refund will be processed via the same payment method used for the original transaction, and a refund receipt will be provided once the refund has been processed and we can see the transaction ARN (Acquirer Reference Number). This usually takes up to 3 working days.
- In the case of a cancellation, the 1-3 working days for the refund processing primarily accounts for the time it takes for the transfer between our bank and your payment provider.
- To initiate a return, please contact us at customercare@jolineandflo.co.uk with your order number, payment receipt, and the reason for the return, including image proofs upon request.
- If your return is accepted, we will provide instructions for shipping the product. You will be responsible for the return costs unless the product is faulty or damaged.
Refund Process
- All refunds will be processed via the same method used for the original transaction. Please allow up to 1-3 working days for the refund to be reflected in your account, as the processing time may vary depending on your payment provider.
- In rare cases, if there is an error on our side and to avoid delaying the refund process, we may agree to process the refund directly to the customer's bank account. This will only be done upon mutual agreement and proof of the payment receipt, along with the customer's bank account details.
If you have not received your refund after the 3-day processing period, please feel free to contact us. We can provide the transaction ARN (Acquirer Reference Number) number for you to check the status with your bank.
Fraud Prevention and KYC Compliance
In order to ensure the safety of all transactions, we use fraud prevention systems to check all orders and transactions. This is to protect both our business and our customers from fraud or malicious activity.
Additionally, if we suspect any fraudulent activity or abusive return behavior, we may ask for additional verification details as part of our Know Your Customer (KYC) process. This may include:
- The last four digits of the card used for the payment as visible on our platform,
- Your name and address,
- A copy of your payment receipt.
These measures help us protect the integrity of our business and ensure that all transactions are secure.
Shipping Policy
Currently, we only ship within the UK. We do not offer international shipping at this time.
Important Notes
- Please note that this return and refund policy is subject to change at any time. For the most up-to-date information, please refer to this page. However, at the time of a refund, the policy that was in effect at that moment will be applicable. We aim to ensure fairness and transparency in all our transactions.
- We always aim to process returns and refunds as quickly as possible. Please allow up to 24 hours for us to respond to your queries during working days.
- If you have any questions or concerns about this policy, please do not hesitate to contact us. We are here to help!